Penny Weller is a Motorola-certified Six Sigma Black Belt with a wealth of experience in global business services (GBS)/shared services. In her current position, Penny provides advice to clients through empirical research and experienced insights. In addition, she actively supports the Certified in Global Business Services Program at the Hackett Institute. Before joining The Hackett Group, Penny was an executive in finance shared services at Pfizer (Pharmacia). She is an active member of the Institute of Management Accountants and former board member.