Best Practices Event of the Year

Our virtual conference brings together senior executives and busines leaders from the world’s best brands.

This year’s theme – “Re!magine Peak Performance” – focuses on how organizations are reaching new heights that were previously unthinkable, but are now possible through digital transformation. Technology innovation and digital transformation accelerated during 2020, hastening the shift to digital business. As companies make this transition, traditional measures of top performance no longer reflect what is possible. We define peak performance today as Digital World Class™, which captures the true potential in a highly technology-enabled operation. As organizations settle into the new normal, it’s time to reassess, reimagine and chart a strategic course for improvement.

Follow: #digitalworldclass @TheHackettGroup @The_Hackett_Group (LinkedIn)

 

What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how world-class organizations reduce costs, improve experiences, and create added value.

The conference showcases the stories of senior business executives in finance, human resource, information technology, procurement, supply chain and global business services as well as insight from The Hackett Group’s nearly 20,000 benchmarking studies and our work with more than 7,000 leading businesses.


Top Reasons to Attend

Leverage the experience of your peers. Our conference provides ways to learn from the practical experiences of others, including case studies and virtual connections with likeminded colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Gain excellent value for the level of intensive education. Take advantage of nearly seven hours of practitioner sessions and virtual networking with thought leaders and colleagues.

Obtain immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps, including best practices, transformation blueprints, automation approaches and more.

Plug in and get inspired. The virtual experience lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Our Speakers

Saurabh Dasgupta

Saurabh Dasgupta

Acting Vice President Enterprise Improvement, BHP
Dr. Karsten Hoyer

Dr. Karsten Hoyer

Senior Vice President, Human Resources Solutions, Bayer
Leigh-Ann Russell, FREng, FEI

Leigh-Ann Russell, FREng, FEI

Chief Procurement Officer, bp
Sanjay Patel

Sanjay Patel

Senior Vice President and Head of Takeda Business Solutions, Takeda Pharmaceuticals International GmbH
Jeff Srour

Jeff Srour

Vice President, Corporate Technology, Johnson & Johnson

Agenda

  • Event Date

    October 20, 2021

  • As companies make the transition to a digital business operating model, traditional performance measures no longer reflect what is truly possible. In this session, Anthony Snowball will reveal Digital World Class™ performance by the numbers, and discuss the potential of a highly technology-enabled operation.
    Finance
    HR
    GBS
    IT
    Procurement
    Where
    Main Stage

  • As the pandemic lingers, companies are wrestling with return-to-the-workplace planning and execution. This is exponentially more difficult for global companies with a multitude of sites and a variety of facilities – as is the case at Johnson & Johnson. Under the time pressure of the pandemic, data science experts and the corporate business technology team delivered a data ecosystem and analytics tool set in 12 weeks that processes more than 15 million records a day in real time on employee site utilization. Managers use these dashboards to ensure COVID-19 protocols are followed to keep employees safe. The Global Site Capacity Monitoring System is now being used to assess employee sentiment, helping inform considerations about the return process. Going forward, it will help identify new patterns and trends in workplace demand and usage to fuel innovation in workplace design and the employee workplace experience.
    IT
    Where
    Orange Stage

  • A transformation journey of global functions with the aspiration of being world class.
    Finance
    Where
    Blue Stage

  • bp is on a mission to reimagine energy for people and planet. To enable our net-zero aims, we have focused on becoming a leaner and faster-moving company, embracing agility in everything we do. As a global procurement organization, we are on a journey toward creating an integrated and frictionless end-to-end supply chain. In this presentation, bp will shed a light on digital solutions that have simplified and automated operations. They will also share some insights on their digital transformation road map.
    Procurement
    Where
    Teal Stage

  • Navigating the trade between scale and agility in a disruptive business and market context will require human resources (HR) to qualify as an agile accelerator. In this session, key ingredients of an agile HR transformation will be debated, including engaging purpose, setting frame, orchestrating ecosystems, revisiting shape of work, advancing new ways of working, leveraging technology mix and digitization, as well as maximizing contribution and a flow to high-impact work.
    HR
    Where
    Green Stage

  • Global business services (GBS) organizations face increased pressure to do more with less, rapidly adapt to evolving business conditions, and maintain flexible ways of working – all while adopting advanced technology and digital solutions. In this challenging environment, it is more important than ever to reimagine a new vision for the GBS organization as a value-creating solution center and true business partner. In this talk, Sanjay will outline Takeda Business Solutions’ approach to creating a solutions-driven vision and delivery model, focused digital agenda, and exceptional people experiences, while embedding a culture of innovation.
    GBS
    Where
    Orange Stage

  • This session provides an overview of Albemarle Corporation’s journey to accelerate the financial close process. This initiative goes beyond just accounting debits and credits, but into how operations impact the process and how the team engaged with the rest of the organization to reach the objective.
    Finance
    Where
    Blue Stage

  • Gain insight into the functional transformation enabled by digital technology that accelerated value beyond cost savings despite a pandemic.
    Procurement
    Where
    Teal Stage

  • What does it take to create a world-class human resources (HR) function? Is it refining an operating model with clear roles and accountabilities, evaluating the work which is core to a modern HR division, or implementing a cutting-edge HR knowledge and case management system? At The Lubrizol Corporation, the answer is all of the above. Join Ana G. Rodriguez (senior vice president and chief human resources officer) and Tricia Sulzbach (vice president of Global HR Operations and HR transformation lead) as they share how Lubrizol’s dedicated HR transformation team developed a framework to enable an improved employee experience through structure, process and technology. During this 30-minute session, you will learn how Lubrizol approached the work, challenges they overcame and lessons they learned along the way through the first 18 months.
    HR
    Where
    Green Stage

  • ENGIE’s main ambitions include a net-zero carbon emission and a new origination adapted to be more efficient and cost-effective. To help with this goal, ENGIE’s global business services (GBS) reimagined the way they interact with and serve internal customers. Through digitalization and leveraging the ServiceNow platform, they managed to create a simple, efficient, single-stop shop for all.
    GBS
    IT
    Where
    Orange Stage

  • With a shared focus on improving their record-to-report process, HP, ABB and Boston Scientific have all partnered with Trintech to achieve a better performing finance organization. Join this customer panel session where we will talk through the best practices around starting a financial transformation project, the positive impact technology can have on your processes and people, and the significant return on investment your organization can achieve with financial automation in place.
    Moderated by: Russ Hubbard, Chief Revenue Officer, Trintech
    Finance
    Where
    Blue Stage

  • Learn how Aon redesigned the way finance works to set a new standard for insight, efficiency and effectiveness with one enterprise finance solution.
    Finance
    Where
    Green Stage

  • In this session, Penny Weller and Christopher Key will discuss what Digital World Class performance looks like by the numbers, and how global business services and technology executives are coming together to shatter outdated operating models and usher in innovative ways to deliver new levels of agile business services.
    GBS
    IT
    Where
    Orange Stage

  • In this session, Tom Willman will discuss what Digital World Class performance looks like by the numbers, and how finance executives are shattering outdated operating models to usher in innovative ways to deliver new levels of agile business services.
    Finance
    Where
    Blue Stage

  • In this session, Kurt Albertson will discuss what Digital World Class performance looks like by the numbers, and how procurement executives are shattering outdated operating models to usher in innovative ways to deliver new levels of agile business services.
    Procurement
    Where
    Teal Stage

  • In this session, Franco Girimonte will discuss what Digital World Class performance looks like by the numbers, and how human resources (HR) executives are shattering outdated operating models to usher in innovative ways to deliver new levels of agile business services.
    HR
    Where
    Green Stage

  • Join DXC Technology to explore how you can reimagine everyday life for your employees and customers by transforming Global Business Services with the ServiceNow platform. This platform helped facilitate the everyday life of ENGIE employees – thanks to a single end-user enterprise portal for more than 80,000 employees globally. In this session, learn how to build a single end-user enterprise portal across GBS using the ServiceNow platform; provide employees with a single point of entry to access all of GBS, e.g., information technology, finance, human resources, procurement, facility, and legal; improve the GBS quality of service, service performance, services usage (self-service), adoption and end-user satisfaction with a unique solution; and increase end-user satisfaction, deliver services paperless, and automate GBS.
    GBS
    Where
    Orange Stage

  • In order for organizations to maintain a reliable system of record (enterprise resource planning) and ensure that the potential benefits for the office of finance are maximized, enterprise resource planning (ERP) must be supported with strong investments in leading solutions that address the needs of your full record-to-report process.

    Join this fireside chat with Trintech’s Michael Ross, chief product officer, and David Woodall, director of product marketing, to learn:
    • What challenges organizations face from manually closing their books outside their ERP
    • Why organizations are making investments in supplemental solutions that address the full record-to-report process
    • How advanced integration and automation technologies can drive further efficiencies
    Finance
    Where
    Blue Stage

  • We are slowly entering an era of supply bottlenecks, inflation and excess demand. How can procurement effectively navigate this new challenge, which has emerged in the wake of a once-in-a-century pandemic that led to massive disruptions just a year ago. Vale Krishnan, head of digital program at Beroe, will discuss how to effectively mitigate the challenges in terms of supply shortages, supplier risk, cost optimization and forecasting – all of which will aid in formulating plans for strategic sourcing.
    Procurement
    Where
    Teal Stage

  • Join us for an interactive Kahoot! trivia game – the virtual version of a pub quiz at your local watering hole. It’s your chance to win prizes while networking with your peers. Each game is organized by function, featuring facts, stats and topics (mostly) presented during the conference. Let loose and have some fun!
    Finance
    HR
    GBS
    IT
    Procurement

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